Last Updated: November 2025
Soo Hipp Plumbing & Drains (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information of our customers, website visitors, and service users. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, request plumbing services, or contact our team.
By using our website or submitting your information, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us, such as your name, address, email address, and phone number when you:
- Request plumbing services or estimates
- Contact us via phone, web form, or text message
- Sign up to receive updates or promotions
- Interact with us on social media or other online platforms
We may also collect limited technical information automatically, such as IP address, browser type, and site usage patterns, to improve our website and customer experience.
2. How We Use Your Information
Your information is used to:
- Schedule and confirm appointments
- Send service reminders, invoices, or updates
- Provide customer support and respond to inquiries
- Request feedback or reviews
- Share occasional promotions or service announcements
We do not sell, rent, or share your mobile number or personal information with third parties for their marketing purposes.
3. SMS Messaging Policy
We do not sell your personal information.
We may share By providing your mobile number and opting in, you consent to receive SMS and MMS messages from Soo Hipp Plumbing regarding your service requests, appointment confirmations, updates, and promotional offers.
Types of Messages Sent:
- Appointment reminders and confirmations
- Service updates and technician arrival notifications
- Follow-ups and review requests
- Promotions and seasonal offers
Message Frequency & Rates:
Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan.
Help & Support:
For assistance, text HELP or email info@soohippplumbing.com.
Opt-Out Instructions:
You may opt out of receiving text messages at any time.
To stop receiving future messages, text STOP. After you send STOP, we will send one final confirmation message and no further messages will be sent.
4. Data Security
We take reasonable precautions to protect your personal information against loss, misuse, and unauthorized access. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we strive to use best practices to safeguard your data.
5. Customer Rights
You have the right to:
- Access or request a copy of your information
- Request correction or deletion of your data
- Withdraw consent for text message communications at any time by replying STOP
To make a request or update your preferences, please email info@soohippplumbing.com.cure.
6. Contact Form Consent
When you fill out our “Contact Us” or “Request Service” form and provide your phone number, you agree to receive text messages from Soo Hipp Plumbing related to your request, appointment updates, or promotions.
By submitting your information, you agree to the following:
View our full Privacy Policy and SMS Terms & Conditions on this page.
You may receive text messages from Soo Hipp Plumbing about your request, appointment confirmations, updates, and promotions.
Message frequency may vary.
Message and data rates may apply.
Text HELP for help or email info@soohippplumbing.com for assistance.
Text STOP to unsubscribe from any further messages.
7. Customer Care Information
If you have questions or concerns about your data, privacy, or text message preferences, please contact us:Soo Hipp Plumbing
Website: www.SooHippPlumbing.com
Email: info@soohippplumbing.com
Phone: (310) 697-5822
8. Updates to This Policy
We may update this Privacy Policy and SMS Terms from time to time. Updates will be posted on our website with the “Last Updated” date at the top of the page.