Last Updated: November 2025
Soo Hipp Plumbing & Drains (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information of our customers, website visitors, and service users. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, request plumbing services, or contact our team.
By using our website or submitting your information, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
Information you voluntarily provide, such as:
- Full name
- Phone number
- Email address
- Service address
- Messages or inquiries submitted through forms
- Scheduling or booking details
B. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
- Cookies and tracking technologies
C. Service-Related Information
- Plumbing service history
- Job details (estimates, invoices, repair notes)
- Photos shared for diagnosis or quote purposes
2. How We Use Your Information
We collect and use your information to:
- Provide plumbing and drain services
- Respond to inquiries and schedule appointments
- Send confirmations, updates, and service reminders
- Improve our website performance and user experience
- Process payments and provide receipts
- Maintain internal records and service history
- Comply with legal and safety requirements
- Send limited promotional updates (only when consent is given)
3. Sharing of Information
We do not sell your personal information.
We may share information only in the following situations:
- Service Providers: With trusted partners (e.g., payment processors, dispatch systems, email providers) who perform services on our behalf.
- Legal Compliance: If required by law, court order, or to protect our business against fraud or misuse.
- Business Operations: In case of business transfer, merger, or acquisition.
All partners are required to maintain confidentiality and use data strictly for business-related functions.
4. Cookies & Tracking Technologies
Our website may use cookies, analytics, and tracking tools to:
- Improve functionality
- Understand visitor behavior
- Enhance overall user experience
You can disable cookies through your browser settings, but some features may not work properly.
5. Data Security
We implement reasonable technical and administrative measures to protect your information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
While we follow best practices, no data transmission over the internet can be guaranteed 100% secure.
6. Your Rights & Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your information
- Opt out of marketing communications
- Restrict certain data processing activities
To exercise your rights, contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., payment portals, review platforms).
We are not responsible for the content or privacy practices of those sites.
8. Children’s Privacy
Our services are not directed to individuals under 13 years old.
We do not knowingly collect information from children. If we become aware of such data, we will promptly delete it.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with a new “Last Updated” date.
10. Contact Us
If you have questions or want to exercise your privacy rights, reach out to us at:
Soo Hipp Plumbing & Drains
📍 [3655 Torrance Blvd STE 300, Torrance, CA 90503 — Torrance]
📍 [20110 State Rd, Cerritos, CA 90703 — Cerritos]
📞 Phone: [Cerritos +15627415022] [Torrance +13106975822]
📧 Email: [Office@soohippplumbing.com]
🌐 Website: https://soohippplumbinganddrains.com